Merrillville, Ind. — This month, calls from scammers to area homes and businesses posing as NIPSCO
employees have sharply risen.
Recent, and common reports from NIPSCO residential and business customers state that they have
received calls and texts from people claiming to be NIPSCO employees and demanding payment to
avoid their service being disconnected.
NIPSCO wants to emphasize that the company neverdemands immediate payment via a prepaid
card, or in cash at a person’s residence or place of business. These scammers have even presented
information that only the customer may know in an attempt to gain their trust.
If a customer receives a suspicious call, email or home visit, they should immediately verify their
account status at myaccount.nipsco.com or contact NIPSCO’s Customer Care Center at 1-800-464-
- Additionally, customers should NOT call any number they are given.
If a customer is a victim of a scam, they should report it to their local police.
Additional tips for customers to avoid potential scams
Guard your personal information – Never give personal information, including your NIPSCO
account number, social security number and/or banking information to unconfirmed sources.
We only ask for a social security number when establishing new service or verifying a
customer’s identity.
Verify your account status – Scammers may insist that your account is in arrears, or past due,
even when you have paid your bill. You can verify your account status by visiting
myaccount.nipsco.com.
Call us – If you are unsure about a phone call, email, program, offer or person claiming to be
affiliated with NIPSCO, please call our Customer Care Center at 1-800-464-7726.
Know your payment options – We will never ask for a pre-paid debit card or money gram as a
payment method. To more easily spot a potential scam, learn more about our payment
options at nipsco.com/bills-and-payments.
Never agree to meet in person – Some scammers ask customers to meet them in person to
make payments with cash or prepaid cards, which you should avoid.
What to do if someone visits your home or business
Ask to see ID – Our employees and contractors carry photo ID badges and will gladly show
you upon request.
Call us – If you are unsure about a person claiming to be affiliated with NIPSCO, please call
our Customer Care Center at 1-800-464-7726.
Use caution with cash – Our employees do not collect cash payments nor deliver cash
refunds or rebates to customers. Refrain from sending cash through the mail to prevent loss
or theft.
For more information on authorized, secure payment methods and locations, visit: nipsco.com/bills-
and-payments.
About NIPSCO: Northern Indiana Public Service Company LLC (NIPSCO), with headquarters in Merrillville, Indiana, has
proudly served the energy needs of northern Indiana for more than 100 years. As Indiana’s largest natural gas distribution
company and the second-largest electric distribution company, NIPSCO serves approximately 820,000 natural gas and
470,000 electric customers across 32 counties. NIPSCO is part of NiSource’s (NYSE: NI) six regulated utility companies.
NiSource is one of the largest fully regulated utility companies in the United States, serving approximately 3.7 million
natural gas and electric customers through its local Columbia Gas and NIPSCO brands. More information about NIPSCO
and NiSource is available at NIPSCO.com and NiSource.com.