During this heightened time of concern due to the COVID-19 pandemic, we want customers in
the communities we serve to know that their safety and well-being is of utmost importance to us.
We understand that this situation has changed how our customers function and operate in their
daily lives. With many of you teleworking and e-learning from home, we know reliable energy is
necessary to fulfill these needs. NIPSCO and its dedicated workforce will continue in its mission
to provide the constant source of electric and natural gas service that customers are depending
on.
To do that, we have instituted our pandemic response plan, which involves short and long-term
planning to address the unprecedented challenges we face today and in the future. Our work in
the community, at our electric generation plants, and in our call centers continues uninterrupted,
and we are fully staffed with contingency plans in place to continue working 24/7 to provide
energy to our customers.
In addition, we’ve taken a series of proactive and preventive steps to safeguard NIPSCO
employees, including restricting all non-essential business travel, implementing telework for all
employees with the ability to work from home, minimizing in-person meetings by using
technology, and stepping up cleaning and disinfection of work areas. Increased social
distancing measures and steps to minimize close in-person interactions are also central to our
plans to ensure our workforce remains safe and healthy.
In some cases, certain types of work have been temporarily suspended in order to support our
ability to respond to emergencies that might arise.
We’ve also taken several actions to assist customers who may be financially impacted by recent
events. We’ve voluntarily suspended disconnects for customers unable to pay their NIPSCO
bills. This suspension applies to both residential, commercial and industrial customers and will
remain in effect until further notice. In addition, we’re offering our most flexible payment plans to
customers experiencing hardship as a result of COVID-19.
Finally, we remain in close contact with local and state officials and emergency responders, as
well as our peers within the energy industry, to maintain an open line of communication in order
to appropriately respond or adjust plans as the pandemic continues to evolve.
While providing reliable energy is an essential service, we know that the work being done by our
local medical professionals, emergency and first responders is even more important than ever.
We thank them for their commitment and recognize the sacrifices they’re making to take care of
those in need during this critical time.
In this time of uncertainty, we hope these measures provide a level of comfort. For tips on ways
to stay safe at home or to save energy, we invite you to visit NIPSCO.com. If we can be of
further assistance to you, please contact our customer care center at 1-800-4-NIPSCO.
Please stay safe, stay healthy and continue to look out for one another.
Violet Sistovaris
NIPSCO President